Refund policy

It is the policy of Candor Collective that any hours purchased by a client that remain unused by the service provider within the specified time frame (defaulting to one month if no time frame is specified) will be refunded to the client. This refund will be issued at the conclusion of the project, or one month from the purchase date if no clear project timeline is provided.

However, if the hours go unused or non-allocated by you (the client), those hours are non refundable. The same time frames apply. 

If the service provider’s work is unsatisfactory, meaning they fail to uphold the four pillars of Candor Collective (Integrity, Transparency, Professionalism, and Community), or do not meet clearly defined expectations or deadlines, you may be entitled to a full or partial refund.

The process for requesting a refund under these circumstances is as follows:

1. Make Candor Collective aware of the issue and the service provider in question. Email info@mycandorassistant.com 
2. Make Service provider aware of your intentions to seek a refund
3. Outline the specific expectations and deadlines that have not been met 
4. Give any evidence to support failed expectations or deadlines 
5. Candor Collective will ask for supporting documentation from the service provider and suggest a decision based on evidence provided. 

It is important to clarify that our members are not employees of Candor Collective, but rather participants in our e-commerce platform and are self employed independent contractors. We provide support for their webpages, offer recourse, moral support, and payment processing services, among other resources. While refunds may be a necessary byproduct of processing payments for our members, the decision to issue a refund is a joint decision between Candor Collective and its members. Candor Collective is not liable for any financial transactions or exchanges between you and your service provider.